Best Practices from SHEA Global
Best Practices from SHEA Global
Recently, the SHEA Global team hosted a webinar, Business Continuity in Times of Crisis, where they gave their best practices to minimize operational disruptions and limit the impact of the novel coronavirus, COVID-19, on staff when moving to remote work.
As a virtual, global organization, SHEA has learned its own lessons in operating effectively while working remotely and hosted the webinar to help other businesses do the same.
Bill Bruton, Account Executive at SHEA Global, moderated the webinar and was joined by three others from SHEA:
If you missed the webinar, read on for a high-level overview of best practices shared.
Throughout the COVID-19 pandemic, many businesses have shifted to working remotely. While some challenges of remote work are unique to industries, others are common to us all.
Tracey Crane, Chief Operations Officer at SHEA, spoke to these common challenges.
Some of Crane’s tips for maintaining collaboration and engagement include:
Josh Fraser, Digital Transformation Manager at SHEA, addressed the technical aspects of enabling remote work, including collaboration technology, protecting your on-premise systems, and accessing on-premise resources remotely and securely.
Fraser spoke to the business communication tool that SHEA uses, Microsoft Teams, and how that has become an integral part of the remote work culture — including handy features such as a do-not-disturb mode for off-work hours and a background blur for at-home video calls (eliminating the chance of being the person with kids running around behind you!).
If your team is working remotely, there may be considerations to make for on-premise servers. Fraser spoke to the need to review the environment and identify key business systems for backup, including:
Fraser also spoke to how to access on-premise resources from home — the challenges, ensuring security, and the feasibility of using third-party systems, such as GoToMyPC.
Two options Fraser gave for ensuring secure access were either establishing a VPN configuration or setting up a remote desktop web gateway.
He said that while third-party solutions serve a purpose, they are also more vulnerable to security breaches. If you do use them, be cautious.
Grantley Smith, Senior Solutions Architect at SHEA, spoke to how to keep business transactions flowing, specifically regarding:
While this may be a transition, Smith emphasized that most challenges are not insurmountable. With the right tools and mindsets, many businesses can shift these processes to become electronic and continue business transactions as needed.
Finally, at the end of the webinar, the SHEA panel answered audience questions, including:
If you missed the Business Continuity in Times of Crisis webinar, watch a replay. Click here for access.
Want more expertise from SHEA Global? We’ve introduced a new weekly live web series — Quiz the Wiz!
We’ve assembled a panel of experts, otherwise known as the Wiz Panel, to answer all of your questions. You can ask them anything and they will attempt to answer in the most informative (and entertaining) way possible.
Our first session is happening on Tuesday, April 7 at 11:30 a.m. (GMT-4). See details and register: https://learn.sheaglobal.com/quizthewiz
If you need help with the transition, SHEA Global can also support you there. We offer quick response solutions for businesses transitioning to remote work — be it surrounding the people and culture, the technical aspects, transitioning business processes, and beyond.
Reach out to us for personalized support and assistance. Visit www.sheaglobal.com/contact.