Dynamics 365 for Retail

Empowers retailers to create exceptional and insightful shopping experiences.

Dynamics 365 for Retail - Engage every shopper, everywhere

Unify digital, in-store, and back office operations to personalize customer engagement and increase employee productivity. Dynamics 365 for Retail empowers retailers to create exceptional, insightful shopping experiences.

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Drive Unified Commerce

Create seamless shopping experiences
Increase revenue, customer satisfaction, and brand loyalty by delivering a consistent shopping experience across stores, web, mobile, and call centers.

Enable omni-channel buying
Give customers the convenience and flexibility to buy in-store, pick up in other locations, or get home delivery through optimized ordering and fulfillment tools.

Increase brand loyalty
Enable customers to earn and redeem points, as well as use gift cards and promotional coupons across channels.

Create a modern store experience

Deliver exceptional customer service
Meet customer expectations by using tools to access real-time product, customer, inventory, and order visibility.

Tailor product selection and recommendations
Offer more product selection and recommendations through advanced analytics that provide the best of both online and in-store shopping.

Optimize store operations
Gain insights through automation and business intelligence dashboards that manage reports, scheduling, time tracking, and sales.

Effectively manage merchandising

Streamline sourcing and replenishment
Acquire inventory from the right vendor at the right price, and allocate and replenish stores based on season, market demand, and competitive pressures.

Manage product demand
Offer the right products in the right channels at the right prices by centrally tracking product information, categories, assortment, and pricing.

Amplify sales and promotions
Target product and promotion by category, channel, season, loyalty, and tier to impact revenue.

Optimize operations through insights

Maximize business impact
Reduce fulfillment costs, improve inventory utilization, and efficiently manage your business using customer and operational insights.

Speed up end-of-day activities
Complete key store closing activities faster using automated and streamlined workflows.

Increase inventory visibility
Manage stock counts to enable the right level of inventory at the right locations.

Meet changing business needs
Drive actions to support multi-company, multi-brand, and multi-channel global operations.

Innovate with a modern and adaptable platform

Adapt quickly
Accelerate time to market and adapt the application to your needs with no-code visual editors and tools that make is easy to build and deploy web and mobile apps.

Extensible platform
Automate processes across Dynamics 365 applications and third-party systems for better engagement experiences.

Invest with confidence
Rely on the Microsoft cloud platform to reduce the cost and complexity of operating a global infrastructure and trust our state-of-the-art datacenters to safeguard your data.

Drive innovation
Transform your customer interactions with deep insights provided by artificial intelligence that guide your teams to the right business outcomes.