Do You Have a Financial Software Support Plan or Are You Winging It?

When you rely on financial software for the every day, you hope that it never fails you.

Most of us operate as though it won’t fail until the inevitable day when a fix is required. So, do you have a financial software support plan or will you be winging it? What makes the most sense?

Let’s start out with one universal truth: figuring it out on your own does NOT save time. Secondly, at the outset it may look like a safe gamble for cost savings, but in the end it could end up costing you far more than you bargained for. When it comes to trial and error, or doing it completely wrong, what are you really winning in the end?

So, when considering support to get you back on track, what should you be looking for?

The company you work with should have a solid reputation backed by years of experience and knowledge gained by working within your specific industry.  They should be able to provide you with references as well as case studies based on past performance and meeting the needs of others just like you.

Support should ideally be local. Yes, there are many global companies offering support, but partnering with a local company means that you’re more than just a number. And face to face is always better whenever practical. To get the most from your financial software, you need to have access to an in-house support team that you can call up and speak with to receive customized assistance based on your own system.

The company should also be able to offer a variety of options as far as the types of support they provide. This may mean bringing a consultant in to assess your problem and provide a solution (better yet, a number of solutions), or it may mean being able to offer training using a variety of media.

Furthermore, support doesn’t always mean help when something isn’t working. There are a number of different ways that the right support can benefit your business, including supporting your system to optimize your usage, support for the user (i.e. training), or even upgrading an old or out-dated system.

At SHEA Global, we offer fully customized financial software support you can count on, whenever you need it. From full implementation and user acceptance testing to training to fixing a poorly functioning system, we’ve got you covered with support you can count on. Find out more by calling 1 866 239 1113 or visiting today.