This year, customer experience is set to overtake price and product as a key differentiator among field service companies. In fact, 72% of field service organizations are prioritizing improvements in customer satisfaction as a key objective.
In addition, almost 90% of field service companies’ customers want to see modern technology used for scheduling their technician’s visits. Yet, 52% of service companies still handle scheduling with pen and paper.
Join SHEA Global and ExpandIT to learn how a mobile workforce management solution that works with your ERP system can:
• Improve customer satisfaction and experience
• Increase efficiency
• Reduce wasted time and money
